Payment & Refunds

2. Canceling a Graphic Design Subscription

You may cancel your graphic design subscription at any time.

When you cancel:

• Future recurring billing stops.
• You may continue using the service through the end of your current paid billing period.
• The current billing period is not automatically prorated.
• Previous billing periods are not refundable.
• Completed or approved work is non-refundable.
• Unused requests, unused capacity, or unfinished work do not create a refund or monetary credit.

Cancellation does not transfer unused subscription time into a future subscription period.

3. Pausing a Graphic Design Subscription

You may pause your subscription.

A pause simply stops forward progress.

While paused:

• No new design work moves forward.
• Existing unfinished work remains unfinished.
• No additional requests will be processed.
• Previously completed work remains available.
• There is no refund for unfinished work.
• There is no refund for unused subscription time or capacity.

Billing Date During a Pause

Your normal billing date remains the same while the subscription is paused.

If the subscription resumes before that billing date, the original billing date remains unchanged.

If the subscription resumes after the original billing date has passed, the subscription begins a new billing period on the date it resumes. That date becomes the new recurring billing date going forward.

4. 7-Day First Design Satisfaction Guarantee

First-time graphic design subscription customers receive a 7-day satisfaction period.

If you are starting a graphic design subscription for the first time, you may request a full refund of the amount you paid if:

1. Your request is made within the first 7 days of starting the subscription; and
2. You have not approved or finalized your first completed design.

Once the customer has approved or finalized the first design, the initial subscription payment is no longer refundable under this guarantee. A preliminary draft provided for feedback does not constitute approval or finalization.

If a refund is approved under this guarantee, the graphic design subscription will be canceled.

Once the first design has been finalized, completed, or approved, the payment is no longer refundable under this guarantee.

This guarantee applies to the customer's first graphic design subscription and does not restart when an existing or previous customer begins a new subscription.

5. Completed or Approved Design Work

Once any design work has been completed and approved, payment for that work is non-refundable.

For graphic design subscriptions, approval establishes that the applicable design work has been accepted by the customer.

Customers may still request future design work while their subscription remains active and paid.

6. Payment Failures for Graphic Design Subscriptions

If a graphic design subscription payment fails, you will generally have 1 to 2 business days to correct the payment.

If the payment remains unresolved, the subscription may be paused.

If the next billing date arrives before the outstanding payment is resolved, the subscription may be canceled.

Any outstanding balance remains due.

7. Website Design and Management Payments

Website services may use different payment structures depending on the project.

These may include:

• Upfront deposit plus monthly payments
• Monthly payments without an upfront deposit
• Other payment arrangements established in a written service agreement

The applicable agreement will identify the payment schedule and other financial terms.

Website monthly payments may cover ongoing services such as:

• Website management
• Website edits
• Maintenance
• Hosting
• Security updates
• Other services included in the applicable agreement

8. Website Cancellation

Customers may request cancellation of future website monthly payments according to their applicable service agreement.

Canceling future payments does not automatically refund previous payments.

If a website project is canceled after work has started, any eligible refund will be based on the actual value of work performed.

There is no automatic fixed-percentage refund.

The value of completed work may include design, development, content, configuration, setup, project management, research, or other services already performed.

Third-party costs already incurred are generally non-refundable.

9. Website Deposits

Website deposits are not automatically refundable.

If a project is canceled after work has begun, vonWolf Graphics may refund an eligible portion of the deposit after deducting the actual value of work already performed and any applicable non-refundable third-party costs.

The amount retained is based on the actual work performed, not a predetermined percentage.

Any unpaid portion of work remains owned by vonWolf Graphics until the applicable balance has been paid in full.

10. Website Ownership and Payment

Unless otherwise agreed in writing, vonWolf Graphics retains ownership of its proprietary tools, systems, processes, templates, reusable components, internal methods, and other materials that are not created specifically for the customer's project.

Customer-specific website content and other customer-owned materials remain the customer's property, subject to any applicable third-party rights.

For website services involving a payment period or financing arrangement, ownership and transfer terms may depend on the specific agreement.

Where a website service provides for transfer after the applicable payment period is completed, the customer may request transfer of the website according to the applicable service terms.

Transfer may require cooperation from the customer and may involve third-party hosting, domain, software, licensing, or account requirements.

11. Website Payment Failures

If a required website payment is not made, the applicable maintenance and management service may stop.

After reasonable notice, vonWolf Graphics may temporarily suspend the website and related access until the outstanding payment has been made.

Once the required payment has been received, applicable website services will be restored.

Additional costs may apply if restoration requires work beyond the normal scope of the service.

12. Third-Party Costs

Third-party costs may include:

• Domain registration
• Hosting services
• Premium plugins
• Fonts
• Stock photography
• Software licenses
• Advertising platforms
• Third-party subscriptions
• Other external services

Third-party costs are generally non-refundable once incurred.

Third-party services may also have their own cancellation, refund, ownership, and transfer policies.

13. Taxes

When a refund is approved, applicable taxes associated with the refunded amount will also be refunded to the extent required or permitted by the applicable transaction and tax rules.

14. Requesting a Refund

Refund requests should be submitted to: info@vonwolfgraphics.com

Please include:

• Your name
• Business name, if applicable
• The service or subscription involved
• The payment date
• The reason for the refund request
• Any relevant order, invoice, or transaction information

Providing complete information helps us process the request more efficiently.

15. Approved Refunds

When a refund is approved, vonWolf Graphics will initiate the refund to the original payment method.

We generally initiate approved refunds as soon as reasonably possible, typically within approximately 1 to 2 business days.

The time required for the funds to appear in the customer's account depends on the payment provider, bank, card issuer, or other third-party payment processor.

16. Chargebacks and Payment Disputes

If you believe a payment should be refunded, please contact vonWolf Graphics before initiating a chargeback when reasonably possible.

A normal refund request is generally faster and easier to process than a chargeback.

If a customer initiates a chargeback and also requests a direct refund from vonWolf Graphics for the same transaction, vonWolf Graphics may require proof that the chargeback has been canceled before processing the direct refund.

This policy does not waive any rights that cannot legally be waived.

17. No Refunds for Unused Services

Unless specifically stated otherwise in this policy or a written service agreement, there are no refunds for:

• Unused subscription time
• Unused design requests
• Unused design capacity
• Unfinished design requests
• Paused subscription periods
• Remaining website maintenance time
• Unused hosting or management time

A subscription provides access to an ongoing service during the applicable paid period. It does not create a refundable balance based on how much of the available service was used.

18. Refund Exceptions

vonWolf Graphics may approve a refund exception at its discretion.

An exception does not create a permanent right to receive the same exception in the future.

19. Relationship to Other Agreements

This policy applies together with the vonWolf Graphics Terms & Conditions and any applicable written service agreement.

A written service agreement may contain additional payment, cancellation, deposit, ownership, or refund terms.

If a specific written service agreement conflicts with this general policy, the specific written service agreement will control for that service.

20. Changes to This Policy

vonWolf Graphics may update this Payment & Refunds Policy from time to time.

The updated version will be posted on this website with a revised effective or updated date.

21. Contact

vonWolf Graphics
Rancho Cucamonga, CA 91730
United States

Email: info@vonwolfgraphics.com