Terms & Conditions

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our services.

If you are purchasing services on behalf of a business or organization, you represent that you have authority to enter into the agreement on that business's or organization's behalf.

3. Website Use

You may use vonwolfgraphics.com for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our website, systems, accounts, or infrastructure
• Interfere with website operation or security
• Introduce malicious software or harmful code
• Copy, reproduce, or redistribute website content without permission
• Use our website or services to violate another person's rights
• Misrepresent your identity or relationship with a business or organization
• Attempt to circumvent security, access controls, or service limitations

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, systems, or other users.

4. Services and Service Descriptions

We make reasonable efforts to describe our services, plans, pricing, features, and limitations accurately.

However, website content may change as our services evolve.

The specific services provided to you will be determined by the service or plan you purchase, the applicable service description, and any additional written agreement between you and vonWolf Graphics.

If there is a conflict between these Terms and a specific written service agreement, the specific service agreement will control for that particular service or project.

5. Graphic Design Subscriptions

Graphic design subscriptions provide ongoing access to vonWolf Graphics for design requests during an active paid subscription.

Depending on the selected plan, the service may include:

• Unlimited design requests
• Design revisions
• A dedicated creative team
• Project management
• Design communication through available request channels
• Source files for approved customer-owned designs
• Brand-consistent design support
• Other features described on the applicable plan

Unlimited Requests

"Unlimited" refers to the ability to submit ongoing design requests while your subscription is active.

It does not mean that every request will be completed immediately or that an unlimited number of projects will be worked on simultaneously.

Requests are completed based on available production capacity, project complexity, customer feedback, and the order in which work is being managed.

Revisions

Reasonable revisions are included with applicable subscription plans.

Revisions should be based on the original design request. A substantially different concept or new project may be treated as a new request.

Turnaround Times

Typical design requests may be completed within approximately 1 to 2 business days. More complex requests may require additional time. When additional time is needed, we will provide an estimate when reasonably possible.

Turnaround times may vary depending on:

• Project complexity
• Number of revisions
• Customer feedback
• Required assets or information
• Third-party dependencies
• Customer response times
• Unusual or high-complexity requests

Estimated delivery times are not guarantees unless expressly stated otherwise in writing.

Customer Feedback

Customers are responsible for providing timely and reasonably clear feedback, information, files, brand assets, and approvals necessary to complete their projects.

Delays caused by missing information, delayed responses, or changes in project direction may extend delivery timelines.

6. Graphic Design Subscription Pauses

Customers may pause their graphic design subscription.

A pause:

• Stops forward progress on active and pending design work.
• Stops new design work from moving forward.
• Does not create a refund for unfinished work.
• Does not create a refund for unused time, requests, or design capacity.
• Preserves access to previously completed customer work.
• Keeps unfinished work unfinished until the subscription resumes.

Pausing is intended to temporarily stop the service, not to convert unused subscription time or unfinished work into a monetary credit.

Billing During a Pause

Your normal billing date remains the same when the subscription is paused.

If the subscription resumes before the next billing date, the original billing date remains in effect.

If the subscription resumes after the original billing date has passed, a new billing period begins when the subscription resumes. That resume date becomes the new recurring billing date going forward.

Additional pause and billing details are provided in the Payment & Refunds Policy.

7. Subscription Pricing

vonWolf Graphics may change subscription pricing for existing plans.

When an existing customer's price is going to increase, we intend to provide advance notice before the new price takes effect. Our target notice period is generally 3 to 6 months, although the actual notice period may vary depending on the circumstances.

A price change does not require an existing customer to immediately accept a new plan.

If a customer cancels and later starts a new subscription, the customer will be charged the pricing then available for that plan.

8. Subscription Billing

Graphic design subscriptions are recurring services.

Payments are processed through our designated billing provider, currently Zoho Billing through vonWolf.co.

By purchasing a subscription, you authorize recurring charges according to the applicable plan and billing schedule until the subscription is canceled.

Taxes and other applicable charges may apply.

9. Subscription Cancellation

You may cancel your graphic design subscription at any time.

Cancellation stops future recurring billing. You may continue using the service through the end of the current paid billing period unless otherwise stated in your service agreement.

Cancellation does not automatically create a prorated refund.

The Payment & Refunds Policy contains the applicable refund rules, including the first-time subscription 7-day satisfaction period.

10. Payment Failures

If a graphic design subscription payment fails, you will generally have 1 to 2 business days to correct the payment issue.

If payment is not corrected within that period, the subscription may be paused.

If the next billing date arrives before the outstanding payment is resolved, the subscription may be canceled.

For website services, failure to make required payments may result in the applicable maintenance and management services being stopped and, after reasonable notice, the website being temporarily suspended.

Service will be restored after the required payment has been received, subject to any applicable service terms.

11. Website Design and Management Services

vonWolf Graphics may provide website design and management services, including:

• Website design
• Website development
• Website content support
• Search engine optimization
• Website hosting
• Website maintenance
• Website updates
• Website edits
• Analytics setup
• Security and software updates
• Related website services

The exact services included in a website project will depend on the package, proposal, agreement, or service plan purchased.

Website Scope

A website project may include one or more pages, e-commerce functionality, integrations, forms, analytics, SEO elements, hosting, and other features.

New functionality, pages, integrations, or substantial changes outside the agreed scope may require additional fees.

Website Edits

Where a website plan includes ongoing edits, those edits apply to the existing website and features included in the applicable service.

New pages, major redesigns, new functionality, custom development, or other work outside the included service may be quoted separately.

12. Website Payment Options

Website services may be offered through different payment structures, including:

• Upfront deposit plus recurring monthly payments
• Monthly payments without an upfront deposit
• Other payment arrangements described in a written service agreement

The payment structure, total project price, payment schedule, and included services will be provided before the project begins.

Failure to make required payments may result in suspension of services, restricted website access, suspension of hosting or management services, or termination of the applicable agreement, subject to the terms of that agreement.

13. Website Cancellation

Customers may request to cancel future website payments according to the applicable service agreement.

Canceling future payments does not automatically refund previous payments.

If a website project is canceled after work has begun, any eligible refund will be determined based on the actual value of work already performed and applicable third-party costs.

There is no automatic fixed-percentage refund.

Any unpaid portion of website work remains subject to vonWolf Graphics ownership and payment rights until the applicable balance has been paid in full.

Additional refund rules are provided in the Payment & Refunds Policy.

14. Website Ownership

Website ownership depends on the payment arrangement.

While a website project or website subscription remains unpaid, vonWolf Graphics retains ownership of the website designs, development work, and other project materials created as part of the unpaid portion of the service.

Once the applicable website payment terms have been completed and the website has been paid in full, ownership of the completed website deliverables transfers to the customer, subject to the limitations described below.

This may include the website's final design, development work, and other customer-specific deliverables created for the project.

Customers may request source files and other materials associated with their completed website once the applicable payment obligations have been satisfied.

vonWolf Graphics retains ownership of its pre-existing materials, internal systems, reusable components, templates, processes, workflows, techniques, proprietary tools, and other materials that were not specifically created as customer-owned deliverables.

If a customer specifically purchases ownership of an otherwise proprietary or reusable asset, that ownership will be addressed in the applicable agreement. Customer-specific website content and other customer-owned materials remain the customer's property, subject to any applicable third-party rights.

14. Website Transfer

Website transfer is available upon customer request after the applicable website payment terms have been completed in full.

If the customer continues an ongoing website maintenance, management, and hosting subscription, vonWolf Graphics may continue to host and manage the website as part of that service.

If the customer ends the ongoing service after satisfying all applicable payment obligations, vonWolf Graphics will provide the paid-for website materials and services that are applicable to the agreed transfer.

Transfer requirements may vary depending on the hosting environment, third-party services, domain configuration, plugins, and other technical factors.

16. Hosting

Website hosting may be included as part of a website design and management service.

While a customer has an active maintenance or management subscription, vonWolf Graphics may maintain the hosting environment and related service accounts on the customer's behalf.

Hosting and website access may be temporarily suspended for unpaid balances after reasonable notice.

Once the required payment has been received, applicable services will be restored.

Hosting provided by vonWolf Graphics is subject to the availability, policies, and limitations of the underlying hosting infrastructure and third-party providers.

Hosting does not guarantee uninterrupted availability.

If hosting is transferred to the customer or another provider, the customer becomes responsible for the applicable hosting provider's fees, policies, security, backups, and service availability unless otherwise agreed.

17. Domains

If vonWolf Graphics registers a domain on behalf of a customer, the customer may request transfer of ownership of that domain once all costs associated with the domain have been paid.

Domain transfers may be subject to registrar requirements, transfer locks, verification requirements, renewal status, and other third-party restrictions.

Domain registration fees and related third-party costs are separate from ownership of website design and development work.

18. Third-Party Accounts

vonWolf Graphics may establish or manage third-party accounts and services on behalf of a customer, including hosting, plugins, analytics, Google services, and other digital services.

While a customer has an active maintenance or management subscription, vonWolf Graphics may remain the account holder or administrator for services that we manage as part of that subscription.

If the customer ends the applicable maintenance subscription and has fulfilled all payment obligations, services that have been paid for and are transferable will be rendered or transferred to the customer as appropriate.

Some third-party services may have their own terms, ownership rules, transfer limitations, fees, or account requirements.

19. Customer Responsibilities

Customers are responsible for providing accurate and timely information, content, approvals, credentials, files, and other materials needed to complete services.

This may include:

• Business information
• Brand assets
• Logos
• Images
• Written content
• Product information
• Pricing information
• Login credentials
• Domain information
• Hosting information
• Website content
• Legal notices and policies
• Customer-provided instructions
• Required approvals

Customers are responsible for ensuring that materials they provide to vonWolf Graphics may legally be used for the requested purpose.

Customers are also responsible for reviewing and approving final work before publication or use.

20. Customer Content and Materials

You retain ownership of materials that you provide to vonWolf Graphics unless otherwise agreed.

By providing content, images, logos, trademarks, text, files, or other materials to us, you grant vonWolf Graphics the permission necessary to use, reproduce, modify, store, and display those materials solely for the purpose of providing the services you have requested.

You represent that you have the necessary rights and permissions to provide those materials and authorize us to use them for the requested services.

You are responsible for claims arising from materials that you provide when those claims result from your lack of rights or authorization.

21. Intellectual Property

Graphic Design Services

For graphic design subscription work, the customer owns the approved customer-specific design once the applicable work has been completed and paid for.

Customers may request source files for their approved designs.

Website Services

For website services, ownership remains with vonWolf Graphics until the applicable website payment terms have been completed in full.

After full payment, ownership of the completed customer-specific website deliverables transfers to the customer, subject to third-party rights and the exclusions described in these Terms.

vonWolf Graphics Materials

vonWolf Graphics retains ownership of its pre-existing materials and internal creative systems, including:

• Templates
• Reusable components
• Internal design systems
• Workflows
• Processes
• Techniques
• Proprietary tools
• Internal resources
• Pre-existing code or materials
• Other reusable intellectual property

These materials do not transfer to the customer unless specifically purchased or otherwise agreed in writing.

Third-Party Materials

Third-party fonts, stock images, plugins, software, code, licenses, and other third-party materials remain subject to the applicable third-party license or terms.

The customer is responsible for complying with applicable third-party licensing requirements after delivery or transfer.

23. Design Approvals

Customers are responsible for reviewing work and providing approval.

Once customer-specific graphic design work has been approved, the work is considered final for purposes of ownership and payment.

Additional changes requested after approval may be treated as a new request or additional service.

For websites, customer approval does not transfer ownership before the applicable website payment terms have been completed.

Customers should carefully review spelling, pricing, contact information, legal statements, product information, and other business-specific information before approving final work.

vonWolf Graphics is not responsible for errors in customer-provided information that are approved or published by the customer.

23. Portfolio and Promotional Use

Unless otherwise agreed in writing, vonWolf Graphics may display completed work created for customers in its portfolio, website, social media, presentations, case studies, marketing materials, and other promotional materials.

We may identify the customer's business when doing so is reasonably appropriate. vonWolf Graphics will not knowingly disclose confidential business information simply for promotional purposes.

If a customer requires a specific confidentiality or portfolio restriction, that requirement should be established in writing before or during the project.

24. Artificial Intelligence and Third-Party Tools

vonWolf Graphics may use software, technology, automation, artificial intelligence tools, and third-party services as part of its creative and operational processes.

The use of these tools does not change the customer's ownership rights described in these Terms for work that has been paid for and approved.

Third-party tools and services remain subject to their own terms and licenses.

25. Third-Party Content and Services

vonWolf Graphics may recommend, configure, or use third-party products and services.

vonWolf Graphics is not responsible for changes, outages, pricing, security issues, licensing requirements, or other actions taken by third-party providers.

Third-party costs are generally the customer's responsibility and may be non-refundable once incurred.

26. Search Engine Optimization and Marketing

When SEO or related marketing services are included, vonWolf Graphics may implement reasonable optimization practices based on the agreed scope.

SEO and marketing services do not guarantee:

• Specific search engine rankings
• A specific number of visitors
• A specific number of leads
• A specific number of sales
• Advertising performance
• Search engine indexing
• Search engine algorithm behavior
• Conversion rates
• Business growth
• Revenue

Search engines and advertising platforms independently determine rankings, distribution, eligibility, and performance.

 27. Website Performance and Availability

vonWolf Graphics will make reasonable efforts to provide reliable website services.

However, we cannot guarantee that a website will always be available, error-free, secure from every possible threat, or unaffected by third-party outages, software updates, hosting issues, domain problems, internet failures, or other circumstances outside our reasonable control.

Website interruptions may result from:

• Hosting outages
• Domain issues
• DNS problems
• Software failures
• Plugin conflicts
• Security incidents
• Third-party service interruptions
• Internet infrastructure
• Maintenance
• Events outside our reasonable control

We will make reasonable efforts to address issues within the scope of our services.

28. No Guarantee of Business Results

vonWolf Graphics provides creative and website services intended to support business growth, visibility, professionalism, consistency, and marketing efforts.

However, we do not guarantee a particular business result.

We do not guarantee that our services will result in:

• Increased revenue
• Increased customers
• Increased leads
• Increased website traffic
• Increased conversion rates
• Specific advertising results
• Specific search rankings
• Business growth
• A specific return on investment

Business results depend on many factors outside our control.

29. Fees and Additional Work

Services outside the agreed scope may require additional fees.

Before performing significant out-of-scope work, we may provide an estimate, proposal, or other notice describing the additional work and applicable charges.

Failure to approve additional work does not create an obligation for vonWolf Graphics to perform that work.

 30. Refunds

Refunds are governed by the Payment & Refunds Policy.

That policy includes rules regarding:

• Graphic design subscription cancellation
• The first-time 7-day satisfaction period
• Completed and approved work
• Website cancellations
• Website deposits
• Third-party costs
• Failed payments
• Chargebacks
• Taxes
• Refund processing

The Payment & Refunds Policy should be read together with these Terms.

31. Chargebacks and Payment Disputes

Customers should contact vonWolf Graphics first if they believe a payment should be refunded or disputed.

If a customer initiates a chargeback and later requests a direct refund from vonWolf Graphics for the same transaction, vonWolf Graphics may require confirmation that the chargeback has been canceled before processing a direct refund.

Nothing in this section limits any rights that cannot legally be waived.

32. Suspension and Termination

vonWolf Graphics may suspend or terminate services when reasonably necessary, including for:

• Nonpayment
• Violation of these Terms
• Abusive or threatening conduct
• Illegal activity
• Security concerns
• Misuse of services
• Circumstances that make continued service impractical

Where appropriate, we will provide reasonable notice before suspension.

Customers remain responsible for amounts already owed.

33. Confidentiality

We understand that customers may provide confidential business information while working with vonWolf Graphics.

We will use reasonable measures to protect confidential information and will not intentionally disclose confidential information to unrelated third parties except when:

• Necessary to provide the requested services
• Authorized by the customer
• Required by law
• Necessary to protect our rights, systems, customers, or business
• The information is already publicly available
• The information was independently developed or lawfully obtained from another source

Specific confidentiality requirements may be established through a separate agreement when appropriate.

34. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless vonWolf Graphics and its owners, contractors, service providers, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Materials or information you provide without the necessary rights or permissions
• Your violation of applicable law
• Your violation of another person's rights

35. Limitation of Liability

To the maximum extent permitted by applicable law, vonWolf Graphics will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of our website or services.

This may include loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Customers
• Goodwill
• Business interruption

To the maximum extent permitted by applicable law, the total liability of vonWolf Graphics arising from a service or agreement will not exceed the amount you paid to vonWolf Graphics for the specific service giving rise to the claim during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

36. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an "as available" and "as provided" basis.

vonWolf Graphics does not guarantee that:

• The website will always be available
• The website will be completely error-free
• Services will always be uninterrupted
• Third-party services will remain available
• Services will produce a particular business outcome
• Website content will achieve a particular search ranking or marketing result

Specific written warranties, if any, will be limited to those expressly provided in the applicable service agreement.

37. Force Majeure

vonWolf Graphics will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Internet or telecommunications failures
• Power outages
• Hosting outages
• Cybersecurity incidents
• Government actions
• Labor disputes
• Widespread software or technology failures
• Third-party service interruptions
• Other events outside our reasonable control

We will make reasonable efforts to resume affected services when practical.

38. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute will be handled in accordance with applicable California law and any applicable federal law.

Nothing in these Terms is intended to prevent either party from exercising rights that cannot legally be waived or restricted.

39. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes to an existing customer agreement may be governed by the terms of that agreement rather than these general website Terms.

40. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be modified or interpreted to the minimum extent necessary to make it enforceable while preserving its original intent as closely as possible.

41. Entire Agreement

These Terms, together with any applicable service agreement, proposal, order, subscription terms, or other written agreement between you and vonWolf Graphics, constitute the agreement governing your use of the applicable services.

If there is a conflict between these general Terms and a specific written agreement, the specific written agreement will control for that service or project.

42. Contact

Questions regarding these Terms can be directed to:

vonWolf Graphics
Rancho Cucamonga, CA 91730
United States

Email: info@vonwolfgraphics.com